Customer
Service

Welcome to DNC Support

Get help from David Norton Consulting, track your requests and reach our team, all in the DNC Help Desk.

Support for David Norton Consulting customers

Sign in with your work Microsoft account

New to the DNC Help Desk? Request an account and we will set you up.

No account needed for existing customers to get help. Registered domains email customerservice@davidnortonconsulting.com and your email becomes a ticket. We reply by email with your ticket number; reply to that email to add details.

The DNC Help Desk for your company

The help desk we run our own support on, available as a cloud service for your team and your customers:

  • Email to ticket. Customers write to your support address; replies thread back onto the same ticket automatically.
  • Microsoft sign-in with multi-factor authentication for your staff and customers.
  • Your own tenant. Each company's tickets, people and files are kept separate from every other company's.
  • Dashboards and ticket lists you can sort, search, export and update in bulk.
  • Your references, not ours. Show customers their own ticket numbers, such as a ServiceNow or project ID.
  • Attachments and screenshots stored securely with each ticket.
Talk to us about your company